PainTrail privacy policy

This policy explains how the PainTrail app handles your information. The short version: everything you enter stays on your device, and we never see it.

Who we are

PainTrail is made by Riptide Digital (ABN 46 630 068 322), an independent app studio based in Newcastle, NSW, Australia. In this policy, “we” and “us” mean Riptide Digital.

What PainTrail stores

PainTrail stores the information you enter in a database on your device. That includes the conditions you choose to track, your pain scores and pain areas, flares, swollen joints, other symptoms (which can include period tracking), mood, fatigue, sleep, stress, medications and notes. This is health information, and we treat it with care:

• It’s stored only on your device. PainTrail doesn’t connect to the internet and has no servers or accounts.
• We can’t see it, and we don’t collect, sell or share it.
• PainTrail has no analytics, advertising or crash reporting, and no third-party tools that collect data.
• PainTrail is left out of Android’s automatic cloud backup, so your diary isn’t copied to your Google account. The only copies are the ones you make yourself (see below).

How long it’s kept, and how it’s protected

Your diary stays on your device until you delete it. We don’t set a time limit, and because we never hold a copy, there’s nothing for us to keep or delete.

Android keeps each app’s data separate, so other apps can’t read your PainTrail diary. You can also turn on the optional app lock, which asks for your fingerprint, face or device PIN before PainTrail opens.

Exports and backups

You can export your data as a spreadsheet (CSV) or save a backup file. When you do, PainTrail hands the file to your device’s share menu, and you choose where it goes, for example your email, Google Drive or your doctor. Once a file leaves PainTrail, it’s handled by the app or service you chose, under its own privacy policy.

Exported and backup files aren’t encrypted or locked. Anyone who can open the file can read it, and the app lock doesn’t protect it, so only send or store these files somewhere you trust.

To restore a backup, you pick the file yourself. PainTrail reads only the file you choose.

Permissions

• Notifications and alarms: used only for the optional daily reminder. Reminders are scheduled on your device, and set again after your phone restarts.
• No internet permission: PainTrail doesn’t ask for internet access, so it can’t send your data anywhere.
• Fingerprint, face or device PIN: used only if you turn on the optional app lock. Your device checks your fingerprint or face; PainTrail never receives or stores it.

Deleting your data

You’re always in control. You can delete a single entry, or use Delete all data in Settings to erase everything at once. Uninstalling PainTrail or clearing its storage in your device settings also removes it all. Because we never have a copy, we can’t recover data you’ve deleted, so keep a backup if you need one.

Children

PainTrail is designed for adults and isn’t directed at children under 13. We don’t collect information from anyone, of any age.

If you email us

If you email us for help, we receive your email address and whatever you include in your message. We use it only to reply to you, as described in our website privacy policy. Please don’t send us your diary or backup file unless we ask for it to fix a problem.

Not medical advice

PainTrail is a diary, not a medical device. It doesn’t diagnose or treat any condition. Always talk to your doctor about your health.

Your rights and contact

We handle personal information in line with the Australian Privacy Principles. If you have a question about this policy, email support@riptidedigital.com.au. If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner.

Changes to this policy

If a future version of PainTrail changes how it handles your information (for example, by adding an optional feature that uses the internet), we’ll update this policy before that version is released and change the date at the top.