Support
How can we help?
Email us and a real person will get back to you, usually within two business days.
Email support@riptidedigital.com.auCommon questions
Where is my data stored?
On your device only. Our apps don’t send your entries to us or anyone else, so we can’t see or recover them.
How do I move my data to a new phone?
Use the backup option in the app’s settings to save a backup file, move it to your new phone (for example by email or Google Drive), then use restore in the app.
I lost or broke my phone. Can you get my data back?
No, sorry. Your entries only ever lived on that phone, so we have no copy to give you. If you saved a backup file somewhere else, install the app on your new phone and use restore. It’s worth saving a backup every so often.
How do I delete all my data?
In the app’s settings, choose Delete all data. Uninstalling the app also removes everything. We never hold a copy, so there’s nothing for us to delete.
I can’t get past the app lock. What can I do?
The app lock uses your phone’s own screen lock, so your phone’s PIN, pattern or password will work if your fingerprint or face doesn’t. We can’t unlock the app for you, because we have no access to it.
Do I need an account?
No. Our apps work without an account or an internet connection.
I found a bug or have an idea. Where do I send it?
Email support@riptidedigital.com.au. Please include the app name, your phone model and what happened.